We believe our customers fund our future by staying with us over time and buying our cards, boxed notes, and journals. In order for that to become a reality, we have to provide good, friendly and effective service.
We are here to make buying and communicating with us as simple as possible. Here you will find the most common questions we get from customers, important information before and after your order like shipping and tracking, and information that makes you feel warm inside that shopping with us is fun, safe, secure and the only resource you need for your paper communication.
Ordering
How do I place an order online?
Ordering is easy and convenient! Simply select your favorite items, add them
to your shopping cart and click "check out" for your order total. Once you have
entered your shipping address, the shipping total will appear to the right of
the "payment options" screen.
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Can I place orders by phone?
We plan on adding a full time dedicated phone number. At this time, we only have
an e-mail and support form that you fill out. Our customer support folks are
available Monday through Friday 9AM to 8PM PST to answer your questions. We'd
love to talk to you! Simply send an e-mail to
support@rungtong.com.
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Can you put a "rush" on my order?
If you need your items before the normal processing and shipping time,
please send an e-mail to
support@rungtong.com during regular business hours Monday through Friday 9AM
to 8PM PST. We will do everything we can to accommodate your request. Please
note that the “shipping” field has no bearing on processing of the order. This
field is used for estimated purposes only.
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What are my payment options?
Orders can be placed on-line using Visa, MasterCard, or Discover Cards. If
you'd like to pay by check, your order must be placed by e-mail to
orders@rungtong.com.
After your order is placed, please send your check to:
ATTN: Rungtong & Co. LLC.
Ordering Processing/Check Order
Rungtong.com
2752 N. Hampton St.
Orange, CA 92867
Please note that all orders by check or money order will be shipped upon receipt
of payment.
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Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state
of California (8.75%)
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Do you have a minimum order requirement?
Rungtong.com has no minimum order requirement for most of any of our stationery
or journals.
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Do you offer samples?
We can send you samples, but it will need to be placed as a standard order
through our site Rungtong.com You will be charged the unit price of the product
sample(s) plus shipping and handling. Once you place your final order with one
of our customer people you can track your shipment.
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Order Tracking & Updates
How do I check the status of my order?
You will track your order through the UPS website using your UPS tracking
number, which we will email you when your order has shipped from our location.If
your order is shipped directly from one of our vendors, please contact us
Mon-Fri 9AM - 8PM PST via e-mail at support@rungtong.com
for tracking information.
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Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.
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How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the
details of your order. You may make changes or cancel your order as long as the
order is not in processing. We strongly suggest you review your order twice
before submitting and contact us with any questions at support@rungtong.com
Mon-Fri 9AM - 8PM PST as soon as possible with changes or cancellations so we
can accommodate your request without any additional charges. You can return the
cards, boxed notes, journals within 30-days of purchase. All orders will be
refunded minus shipping and processing costs.
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What if my order is undeliverable?
If UPS is unable to deliver your order due to an incorrect address, the order
will be returned to us. The sender is responsible for any reshipping fees
charged by UPS to redeliver the package.
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Return Guarantee and Exchanges
What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be
pleased with your order. When you receive your order, please inspect it
carefully to verify that all items meet your expectations. If, for some reason,
you are not satisfied with your purchase, please contact us at support@rungtong.com and we'll work with you to get a refund.
PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund
shipping charges. No credit is given for lost return packages and nonreturnable
items returned to us will not be shipped back to the sender nor credited to
their account. We do strongly recommend that you use a shipper with a traceable
shipping method as we cannot be responsible for damaged or lost return packages.
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How long before I receive my refund?
After we receive your package and inspect the items, you will receive an
email confirming credit total. Credit will be issued in 3 to 5 business days.
Please allow adequate time for your banking institution to process the credit.
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Do you charge restocking fees?
In order to receive a return, you must contact us within 30 days of
receipt. We will not charge a restocking fee on these returns.
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What if I received my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there is
any damage, please our support team at support@rungtong.com Mon-Fri 9AM - 8PM
PST at your earliest convenience, but no later than 7 days after the package was
delivered. Keep the original box, packaging materials, as well as any paperwork
that came in the box. We suggest that you email us a digital photograph of the
damaged box and/or items. A customer specialist will help you file a claim with
UPS if needed.
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Shipping
When will my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging
your order) plus shipping time equals delivery time. Each order is processed
within 5 business days. If an item requires is next day or overnight and we have
the item in our warehouse in California, we will ship this out right away within
3-4 hours of receipt. It depends on the volume of orders that day and whether we
have it in inventory. Otherwise stated, we will ship this out within 24 hours.
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Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have
a physical address for delivery.
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Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.
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Do you ship to Canada?
We will ship to Canada in 2010 around March. However, if you are from Canada
and want to place an order, please contact us at orders@rungtong.com and we will
ship this offline to you and process your payment online.
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Do you ship internationally?
At this time, we do not ship outside the U.S., U.S. territories or Canada.
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How is shipping calculated?
Shipping is calculated during checkout and is based on the weight of the
items you selected and the shipping destination.
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What are your shipping options?
We work with UPS and offer regular ground shipping, 3-day guaranteed delivery,
2-day guaranteed delivery and overnight delivery. Please keep in mind that any
shipping option other than regular ground shipping incurs a premium shipping
fee. Even if you choose to upgrade the shipping, regular order processing times
still apply.
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Will the items on my order ship together or separately?
In order to offer our customers the widest and most unique selection, some items
may ship separately. You will not be billed for each shipment – only one
shipping charge will be added.
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FAQ's
Do you have a printed catalog?
Yes we do. Unfortunately, the catalog is for wholesale (retailers) only. If you
would like a PDF of our 2010 catalog please send an e-mail to support@rungtong.com
and mention in the subject line 2010 PDF catalog.
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Do you have an affiliate marketing program?
Yes, we do offer an affiliate program. We will be launching a brand new
affiliate program under Share A Sale in January/February time frame 2010.
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What is your contact information for the press?
All press inquiries should be emailed or addressed to the following address:
inquiries@rungtong.com
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I am a vendor. How do I submit my products for consideration?
Today we only offer unique products designed and marketed by Rungtong & Co. LLC.
In the future we may consider reselling other designs. For now, only Rungtong
products.
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Security and Privacy Policy
Are online transactions on your site secure?
All the information you provide, including your credit card information, is
secured using Secure Sockets Layer (SSL) encryption technology. We use SSL
technology to prevent your information from being intercepted and read as it is
transmitted over the Internet. In addition, our site is tested and certified
daily to pass the McAfee Safe Security Scan. Research indicates that sites
remotely scanned for known vulnerabilities on a daily basis, such as those
earning McAfee Safe certification, prevent over 99% of hacker crime.
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How do you use my contact information?
We request your email address so that we can email you an order confirmation. We
request your phone number to contact you in case we need to give you an order
update. Rest assured, we never rent or sell your contact information to anybody,
for anything.
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Read our Privacy & Security Policy
Contact Us
If you have any questions and would like to speak with a customer support
person, you can contact us Monday through Friday 9AM to 8PM PST to serve you.
E-mail: Email us at support@rungtong.com or to ask a question, make a suggestion
or get any assistance you may need. Most e-mails are answered within 24 hours.
Please note that weekend email responses may be delayed.
Blog: You may also contact us and interact with us at our blog. Visit
rungtong.com/blog to view other comments and see other interaction from people
who love Rungtong.com
Mail:
Attn: Mike & Rungtong
Rungtong & Co, LLC.
2752 N. Hampton St.
Orange, CA 92867
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